1. These Terms
What these terms cover:
These Terms and Conditions ("Terms") outline the agreement under which we supply products to you.

Why you should read them:
Please read these Terms carefully before placing an order. These Terms explain:

• Who we are
• How we supply products
• What to do if there are issues
• Other important details

These Terms are provided only in English.

2. Company Information and Contact Details
Who we are:
We are Dustro LTD, a company registered in the United Kingdom under company number 16142760.
Registered office: Luxury Screens, Havelock Street, WF13 3LU.

How to contact us:
📧 Email: info@dustro.co.uk

How we may contact you:
We will contact you via phone, email, or postal mail using the details provided in your order.

Definition of "writing":
References to "writing" or "written" in these Terms include emails.

3. Our Contract with You
Order acceptance process:
To enter a contract with us:

1. Add products to your cart and proceed to checkout.
2. Check out as a guest or log in/register an account.
3. Provide your delivery address and email (if checking out as a guest).
4. Choose your payment method and confirm your order.
5. Complete payment via our secure payment providers.
6. Receive an order acknowledgment email.
7. We will either send a confirmation email (completing the contract) or inform you if we cannot fulfill your order.

Input errors:
You can review and correct order details before finalizing payment.

If we cannot accept your order:
We will notify you and will not charge you. Common reasons for refusal:

• Stock unavailability
• Resource limitations
• Errors in product pricing/descriptions

Order numbers:
We will assign an order number for reference in communications about your order.

Where we sell:
We only sell and ship products within the United Kingdom.

4. Our Products

• Product images are for illustration purposes only. Actual products may vary slightly.
• Packaging may differ from images shown on our website.

5. Changes to Our Products

• Product specifications may be updated periodically.
• Before ordering, check product details to ensure accuracy.

6. Providing the Products
Delivery costs:

• Orders over £30 qualify for free delivery within Mainland, United Kingdom.
• Orders below £30 incur a £4.00 delivery charge.

Delivery process:

• Standard delivery is used for all orders.
• Small items are sent via post, larger items via courier.
• You will be notified of your delivery method upon order confirmation.

Tracking and receiving deliveries:

• Tracking information will be provided where applicable.
• Courier deliveries require an in-person signature.
• If delivery fails twice, instructions for collection will be provided.

Delivery delays:
We are not responsible for delays outside our control. If an extended delay occurs, you may cancel your order for a full refund.

7. Price and Payment
Pricing:

• Prices include VAT.
• We take reasonable care to ensure accuracy but may correct pricing errors.
• If an error is found before order confirmation, we will contact you.

Payment methods:

• We accept Credit/Debit cards from most major providers.
• Payments are processed securely before dispatch.

8. Your Right to Cancel
Consumer rights:

• You may cancel within 30 days of receiving your product.
• Certain products (e.g., personalised items) are not eligible for cancellation.

How to cancel:

• Email info@dustro.co.uk
• Return the product within 14 days of cancellation.

Refunds:

• Refunds are issued to the original payment method.
• Deductions may apply for products handled beyond what is reasonable.

Did you know? Unwanted electrical items are the fastest-growing type of waste in the UK. When electrical products are not properly recycled, they often end up in landfills, where they:

• Leak hazardous substances into soil and water
• Harm people, wildlife, and the environment
• Waste valuable resources that could be reused

How You Can Help: By recycling or repairing electrical items, you can contribute to sustainability and reduce environmental impact.

Look for the Symbol: All our electrical products and batteries feature the crossed-out wheeled bin symbol. This serves as a reminder to NOT dispose of electrical items in household waste.

⚠ Do not discard electrical equipment, especially those marked with this symbol, in your bin.

Where to Recycle: Recycling your electrical items is simple! You can take your unwanted electronic devices to a local recycling point free of charge.

To find the nearest recycling centre, visit the  Recycle Your Electricals  website and enter your postcode.

Help protect the environment by ensuring that all Dustro packaging is disposed of properly. Across the UK, plastic and paper recycling facilities are widely available through:

• Local authority household collections
• Public recycling bins
• Civic amenity sites

Where to Recycle:To find your nearest packaging recycling point, visit the  Recycle Now  website and enter your postcode.

What Does the Green Dot Symbol Mean?
The Green Dot logo on packaging indicates that the manufacturer contributes to the cost of recovering and recycling packaging materials. However, **it does not mean that the product or its packaging is necessarily recyclable.

For More Information:

• For guidance on how and where to recycle Dustro packaging, visit the  Recycle Now  website.
• For more details on the UK’s waste strategy, visit the  UK Government website.